Effective Date: 22 October 2026
Version terms@2026-10-22.2 · Last updated: 22 October 2026. Earlier versions are kept, and we will send you any of them on request. The main information for consumers is also given in Spanish at the end of these terms (Información para consumidores en español).
If your account was created before 7 October 2026: these terms apply to you from 1 December 2026, and Part C, the creator terms, from 16 November 2026. Until then the previous terms (terms@2025-12-17) apply to you; they are published at quelper.com/terms/2025-12-17 until that date. If you accepted an earlier wording of these terms — the first, dated 7 October 2026 (terms@2026-10-07), published at quelper.com/terms/2026-10-07, or the second, of the same date (terms@2026-10-07.2), which differs from these terms only in what they say about the specialists map — the wording you accepted still applies to you until the dates above; from then on, the changes made since (listed under “Earlier versions” near the end) apply too. The third wording, dated 22 October 2026 (terms@2026-10-22), differs from these terms only in sections A17.3 and A17.7, on the photo of a card marked “Quelper author”; if you added a card under it, that change applies to your card as A17.11 says. Whatever the date of your account, what these terms say about the specialists map (section A17, and the passages on the map in sections A2, A3, A5, A6 and A10) applies once you add a card to the map: you accept these terms when you do. You may already rely on any part of these terms that is more favourable to you.
Quelper (quelper.com) is run by Quelper LLC, a limited liability company organised under the laws of the State of Delaware, USA (Delaware Division of Corporations file number 10022353). Its registered office is at its registered agent, Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA; this is also our postal address. Quelper is managed day to day from Madrid, Spain. In these terms, “Quelper”, “we” and “us” mean Quelper LLC, and “you” means the person using Quelper.
Contact: s.alekhin@quelper.com. If you have an account, you can also write to us in the support chat on any page of Quelper, which a person reads and answers. The email address is also our single point of contact for users and for authorities under Articles 11 and 12 of the EU Digital Services Act; you can write to us in English, Spanish or Russian. More company details are in our Legal Notice.
Quelper is a marketplace where independent creators offer communities, courses, digital products and services, and where people buy and join them. Who you contract with depends on what you buy:
Your card statement. Payments are processed by Stripe. The creator’s own Stripe account settles the card payment when that account is outside the United States, Canada, the United Kingdom, the European Economic Area and Switzerland, and in some other cases; the creator’s name then appears on Stripe’s payment page and on your card statement (Privacy Policy, section 2.6). This changes who processes the card payment, not who you contract with.
The specialists map. Quelper also runs a free map of specialists who list their services (section A17). Agreements between a client and a specialist found on the map are made directly between them, outside Quelper; nothing is paid through Quelper, and Part B and the guarantees in B6 and B7 do not apply to them.
You are responsible for what you publish, send or sell on Quelper (“your content”). It must be lawful, and it must not:
The meeting address and any instructions of an in-person service are shown to everyone who opens the listing. Do not put door codes or other private details there.
Anyone can tell us about content on Quelper that they believe is illegal or breaks these terms. Write to s.alekhin@quelper.com with “Content report” in the subject, and include:
We confirm that we have received your report, look at it promptly and carefully, and tell you what we decided and how you can challenge the decision. For copyright, see also section A8. If we learn of information that makes us suspect a criminal offence threatening someone’s life or safety, we inform the police or the competent judicial authority.
On the specialists map you can also press “Report” («Пожаловаться») on any card. Giving your name and email address there is optional, but without them we cannot tell you our decision, and only reports whose senders confirm their email address can lead to a card being hidden before a person checks it (section A6).
Moderation on Quelper is done by people. There is one automated step: on the specialists map, a card with no verified profile and no checked registration is hidden automatically when three different people who confirmed their email addresses, from three different addresses, report it within 30 days as fake, as impersonating someone or as offering illegal services (five, if a person has already decided on reports about that card). It stays hidden until a person decides, which we aim to do within 7 days. We use no other automated tools to decide about content or accounts. We act on reports, on what we notice ourselves and on orders from authorities, and we judge content against the law and these terms, taking into account the rights and interests of everyone involved, including freedom of expression.
What we may do, in proportion to the problem: remove content or make it less visible; remove a listing; suspend payouts connected to the content; suspend or close an account. When we do, we tell the person affected, by email or in their Quelper inbox, what we did, why (the facts and the rule or law concerned), whether it is temporary and how to challenge it — unless the content is commercial spam or the law does not allow us to tell.
To challenge a decision, reply to our message or write to s.alekhin@quelper.com within six months. We look at the decision again with your explanation and reverse it without delay if it was wrong. You can also go to court.
Creators moderate their own communities: the owner of a community can remove posts and members under the community’s rules, which must follow these terms. If a creator removes you from a community you paid for, section B3 applies.
You keep the rights in what you create. So that Quelper can work, you give Quelper a non-exclusive, worldwide, royalty-free licence to store, copy and adapt your content (for example to resize images or convert videos), to translate it by machine and index it, to create the search data described in our Privacy Policy (section 2.9), to show it to the people who are allowed to see it, and to use the titles, descriptions and cover images of your public listings to promote them on Quelper, in search engines and on social media. Public pages can also be read by search engines and AI crawlers, as our Privacy Policy (section 2.2) explains.
The licence lasts while your content is on Quelper and until backups that contain it expire. It continues after that only for buyers who still have access to what they bought from you (section B4), and for what you posted in other people’s conversations, such as comments, where removing it would break the conversation — unless you ask us to remove it and the law gives you that right.
Other users may view your content only within the access they have, for their own use. They may not copy, resell or publish it elsewhere without your permission.
If you are a consumer and stop using Quelper, you can ask us for a copy of the content you provided or created on Quelper. We send it free of charge, within one month, in a commonly used, machine-readable format. This does not cover content that has no use outside Quelper, that relates only to how you used Quelper, or that we have combined with other data and cannot separate without disproportionate effort.
If you believe content on Quelper infringes your copyright, send a report as in section A5 and also: identify the work you believe is infringed; state that you own the rights or are authorised to act for the owner, and that the information in the report is accurate; and sign it (typing your full name is enough). If the report is well founded, we remove or disable the content and tell the person who posted it, who can reply with an explanation (a counter-notice). We close the accounts of people who repeatedly infringe other people’s rights.
On the discovery pages (communities, services, courses and products), without a search query, listings are ordered by the number of reviews, then the average rating, then the number of members, then whether the listing has a description and a cover image. When you search, listings are first found by matching your query with the listings’ texts in two ways — by meaning, which an AI model compares, and by keywords — and then put in order by a model. In that order, how well a listing matches your query counts by far the most, and its rating comes next; other features of the listing — such as whether it has an image, its number of reviews, whether it is in your language, its price and its type — count much less. Nobody can pay for a better position.
Quelper does not currently let buyers post reviews, and we do not check that the ratings shown on listings come from people who bought or used what is listed. Some communities are examples that Quelper created to show how the platform works; they cannot be joined.
On the specialists map, cards that match your filters (city, service, online) are shown in an order that is random, the same for every visitor and changes once a day. In the list of specialists who work online, those based in the city you chose come first; within each group the order is that day’s random order. Badges (“Verified”, “Registration checked”, “Quelper author”), numbers of followers, how many social networks a card lists and how complete a card is do not change a card’s position in that list. The first screen of the map page shows one card chosen by Quelper as an example, marked “Example card” («Пример карточки»); currently it is the founder’s own card. Quelper chooses it by hand, only among published cards with a verified profile, and it keeps its usual place in the list. A specialist sees their own card first. Nobody can pay for a better position or to be the example.
We may change these terms or Quelper only for one of these reasons: a change in the law or in what an authority requires; to keep Quelper secure or to stop abuse; to add features or improve existing ones, without reducing what you have already paid for; a change of payment or hosting provider, or of what such a provider requires; or to make the terms clearer. We tell you by email at least 30 days before a change to these terms takes effect — at least 15 days for the parts that apply to creators (section C9) — and we keep the earlier version.
A change that is to your disadvantage does not apply to a period you have already paid for. If you do not accept a change, you can end the contract before it takes effect — cancel your membership, close your account — and get back what you paid for the time after that. If we change something you are paying for in a way that harms you more than a little, you can end the contract within 30 days from our notice or from the change, whichever is later, and get back what you paid for the rest of the period.
You can stop using Quelper at any time. To have your account erased, write to us (Privacy Policy, section 7).
We may suspend or close an account, or limit what it can do, only for one of these reasons: a serious or repeated breach of these terms; illegal content or activity; fraud, such as paying with someone else’s card, buying and refunding the same item again and again, or referring yourself; a risk to the security of Quelper or to other people; an order from an authority; or, with at least 30 days’ notice, because we stop offering Quelper or the part of it concerned. Unless the law or other people’s safety does not allow it, we tell you in advance, with our reasons, and you can explain.
When we close an account, we cancel its memberships and refund what you paid for any period or access you can no longer use — for a lifetime package or a course, as section B4 says. If we close it because of your fraud, we may deduct the loss that the fraud caused us and that we can show, such as a card payment disputed and lost. You can ask for a copy of your content (section A7).
If you are a consumer, we are responsible for foreseeable loss or damage that we cause by breaking these terms or by not using reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for wilful misconduct or gross negligence, or under consumer law, including the legal guarantee in section B7. For a service that a creator provides or a physical product that a creator sells, the creator is responsible for it (section A2); we remain responsible for our own obligations, such as handling the payment and the guarantees in section B6.
If you use Quelper for business, including as a creator, our total liability to you in any 12 months is limited to the fees Quelper kept from your sales in those 12 months, or €100 if that is more, and we are not liable for lost profits or indirect loss. This does not limit liability that the law does not allow to be limited, or money we owe you under section C4 or Part D. You will compensate us for claims by others that arise from your content or your sales, unless the claim is our fault.
These terms are governed by Spanish law. If you are a consumer, you also keep the protection of the mandatory consumer law of the country where you live, and you can bring a claim in the courts of that country. If you use Quelper for business, the courts of Madrid, Spain, decide disputes. These terms contain no arbitration clause and no waiver of class or collective actions.
If something goes wrong, write to s.alekhin@quelper.com, in the support chat on Quelper, or by post to our postal address (section A1). We confirm that we have received your complaint, give you a reference for it and answer within 15 days.
If we cannot resolve a complaint from a consumer, we tell you in writing whether we will take part in an alternative dispute resolution procedure. We are not currently a member of Spain’s Consumer Arbitration System (Sistema Arbitral de Consumo) or of any other dispute resolution scheme. You can also contact the consumer office where you live — in Spain, your town’s consumer information office (OMIC) or your region’s consumer authority — and, for a complaint across borders within Europe, the European Consumer Centres Network (ECC-Net). The EU online dispute resolution platform closed on 20 July 2025.
A17.1 What it is. The specialists map is a free directory on Quelper. Specialists add a card about their services; clients find them and contact them directly on the social network on the card. Quelper is not a party to anything agreed between them, does not handle payments for it and does not take a commission.
A17.2 Who may add a card. You may add a card if you are 18 or older and offer the service on the card yourself, in your trade or profession. One card per person: one email address and one username can each belong to one card. You may not add a card for someone else, and Quelper does not add cards for other people.
A17.3 What a card may contain. Your first name and the first letter of your surname; a service from our list, or a short description under “Other”; your city from our list, or “online”; up to five usernames on Instagram, Telegram, Facebook, TikTok, YouTube or LinkedIn, one per network, each belonging to you; and, if you wish, a short description and your languages. A card marked “Quelper author” (A17.7) also shows the photo of your Quelper profile; you cannot add any other photo to a card. No links, phone numbers or other contact details outside the username fields: we remove them. Do not impersonate anyone and do not list a service you do not provide. Section A4 applies to everything on a card.
A17.4 Regulated professions. If your service is one that the law reserves to registered professionals where you work (for example psychologists, lawyers or doctors), you must be entitled to provide it there. A person checks every such card before it appears. You may give your registration number; we check it in the public register and show “Registration checked” only after that check. Without that badge, the card says that Quelper has not checked the qualification.
A17.5 When a card is public. Your card is public after you confirm your email address and, while we check new cards before they appear, after we have checked it. We may hold a card for review when it uses “Other”, contains words or links we check by hand, is for a regulated service, uses a username or email address of a card we removed, or after you change your name, service or description. A username you add or replace appears on your card only after a person has checked it; until then your card shows the usernames already approved. We may refuse a username that is not yours or breaks these terms, and tell you why (A17.10).
A17.6 Keeping cards current. Every six months we ask by email whether you still take clients. If you do not answer within 30 days, we hide your card; if it stays hidden for 180 days, we delete it. You can bring it back while it is hidden.
A17.7 Badges and followers. “Verified” («Проверен») next to a username means we confirmed that this social profile is yours; a new username is checked again. Next to a verified username we may show the number of followers we saw on the profile when we checked it, rounded down, with the month of the check; we never show a number that a specialist gives us. “Registration checked” («Номер проверен») is described in A17.4. “Quelper author” («Автор Quelper») means you run a community on Quelper; we mark a card so, by linking it to your Quelper profile, only after asking you. A card with this badge shows the photo of your Quelper profile while that profile is published: it changes when you change the photo there, and it goes when the badge goes; we remove the badge whenever you ask. Badges and numbers of followers do not change your position (A10) and do not mean that Quelper recommends you.
A17.8 Changing and deleting your card. You can change or delete your card at any time. A deleted card disappears from the map at once; you can restore it for 30 days, then we delete its data, except what the law requires us to keep (Privacy Policy, section 2.21(g) and (h)). A card we removed cannot be restored by its owner; you can challenge our decision as A6 says.
A17.9 Permission to show your card. You allow Quelper to show your card on the map, on its own page and in images you choose to share, for as long as the card is on the map; we show another specialist’s card as the example on the first screen (A10) only if they agree. A7 applies.
A17.10 Hiding or removing a card. We may hide, refuse or remove a card, or refuse a username on it, that breaks these terms or the law, after reports (A5, A6) or our own checks. We tell you what we did, why (the facts and the rule), whether it is temporary and how to challenge it, at the latest when the measure takes effect, unless the law does not allow us to tell. You can challenge a decision as A6 says.
A17.11 Changes. We tell specialists with a card about changes to this section by email at least 15 days before they apply, unless the law requires otherwise.
A17.12 Data and these terms. Quelper does not give specialists data about clients or visitors of the map; a client who writes to you does so on your social network. What Quelper keeps about you is in Privacy Policy, section 2.21. This section, with A6 and A10, is our terms for specialists as business users of the map under Regulation (EU) 2019/1150.
You choose a membership plan, a course, a product or a service package (for a service, also the date) on Quelper, and sign in or create an account. You are then taken to Stripe’s payment page, which shows what you are buying, the total price and, for a membership, that it is charged every month and, after a free trial, the date and amount of the first charge, with a link to these terms; for a physical product, it also asks for your delivery address. There you can check and correct what you entered, or go back, before you press the button to pay. The contract is made when the payment goes through or, for a membership that starts with a free trial, when you start the trial. Right after it you get access on Quelper (memberships, courses, digital products) or a booking (services), or, for a physical product, the creator prepares to send it (section B4); your purchases show in your account.
These terms are always at quelper.com/terms, and earlier versions are kept. On request we send you, by email, the details of your order with the version of these terms and the guarantees that applied to it. Contracts are made in English; the main information for consumers is also given in Spanish at the end of these terms.
If you are a consumer, you can withdraw from a contract made on Quelper within 14 days, without giving a reason.
How to withdraw: tell us before the 14 days end — by email to s.alekhin@quelper.com, with your name, the email address of your account and what you are withdrawing from, or with the model form at the end of these terms. You do not have to give a reason.
What happens then: we refund everything you paid for that contract, including standard delivery — for a service you asked to start within the 14 days, less the part already provided — within 14 days of your message, to the card you paid with, at no cost to you. Your access ends, and a membership is cancelled. For a physical product, we may wait to refund until the item is back or you show us that you have sent it.
These are promises that Quelper LLC (c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA) makes in addition to your rights under the law, which they do not reduce. They apply wherever Quelper is offered. To use them, write to s.alekhin@quelper.com from the email address of your account, or in the support chat, and tell us what you bought. We refund within 14 days of your request, to the card you paid with.
Tips are not purchases and are not covered.
If you are a consumer, what you buy must match its description and work as it should. If it does not, tell us — for a service or a physical product, tell the creator or us. We or the creator will fix it, or replace a physical product; if that is not possible or does not happen within a reasonable time, you can have the price reduced or end the contract and get your money back. For a course or a file, this covers faults that show within two years of when you got it; for a physical product, within three years of delivery; for a membership and other continuing access, for as long as you have access. The law of your country may give you more.
The creator’s listing describes the service, its date or how a date is agreed, where it takes place — in person, by video call (for example Zoom or Google Meet), or as files delivered to you — and the creator’s cancellation terms. Those terms come on top of your rights in sections B5 to B7 and cannot reduce them: a listing that says “No refund after booking” means only that the creator’s own policy gives no refund when you cancel, not that you lose those rights. If the creator cancels or does not turn up, you get a full refund. If a listing shows no cancellation terms, or says “Ask the creator”, you can cancel free of charge up to 24 hours before the start.
A tip is a voluntary payment to a creator. You get nothing in return, so sections B5 to B7 do not apply to it. If you sent a tip by mistake, write to us within 7 days and we refund it.
This part applies when you sell on Quelper or run a community with paid plans (“creator”). It is part of these terms: you accept it when you become a creator, and we record which version you accepted. If you are established in the EU and sell to people in the EU, it is also our terms and conditions under the EU Platform-to-Business Regulation (EU) 2019/1150.
For digital access (memberships, courses and digital products), you grant Quelper a non-exclusive licence to make your content available to buyers and members and to resell access to it, for as long as you sell it on Quelper and, after that, for as long as buyers keep access under section B4. You keep all rights in your content; Quelper gets no rights in it beyond this licence and the licence in section A7. You confirm that you hold the rights needed for what you sell and that selling it is lawful.
When a buyer gets money back — under the right of withdrawal, a Quelper guarantee or the legal guarantee, because you removed them or closed your community, or because you cancelled or did not provide a service or a product — the refund comes out of your share: we take back your share of that payment (Stripe calls this a reverse transfer), and Quelper gives back its own fee. Note what this covers: under the 7-Day Satisfaction Guarantee (section B6) a buyer can get back the first payment of a membership — the first monthly payment or the price of a lifetime package — within 7 days of it; and the right of withdrawal (section B5) gives a full refund within 14 days even after a course or file has been used, and after a service has taken place unless the buyer asked at booking for it to start within the 14 days (then they pay for what was provided); tours and excursions on a set date (Tours & Sightseeing) have no right of withdrawal. If a buyer disputes a card payment with their bank and the dispute is lost, we may take back your share and the dispute fee. If your Stripe balance is not enough, we may deduct the amount from later payouts. We tell you each time, with the reason.
What you see. As a community owner: your members’ names, usernames, photos and profiles, their plan, its price, their status and dates, how they joined, when their subscription renews and its Stripe reference numbers, and, while they are visible on the member map, the town they saved on it. As a seller: each buyer’s name or username, what they bought, the amount and the fees, the reference number of any partner involved and, for a physical product, the delivery name and address. If your Stripe account settles the card payment (section A2), Stripe may also show you payment details, such as the buyer’s email address and card details, in your Stripe dashboard. You do not receive buyers’ or members’ email addresses from Quelper (Privacy Policy, sections 2.5 and 2.6), and you get no access to other data that Quelper holds about your buyers and your sales. What Quelper itself collects and keeps about you, your listings and your sales, and with whom it shares it, is set out in the Privacy Policy, sections 2 to 6.
Joint controllers. Inside your community, you and Quelper are joint controllers of your members’ personal data (Article 26 GDPR). Our arrangement is this: Quelper decides how Quelper’s features work and keeps them secure, gives members the information in our Privacy Policy, answers members’ requests about their rights and handles personal-data breaches on the platform; you decide who may join and which features of your community are switched on, and you run your community within these terms. If a member asks you to exercise a right about their data, forward the request to s.alekhin@quelper.com within 5 days and help us answer it. Members can contact either of us.
Outside Quelper, what you do with data you saw on Quelper is your own responsibility as a controller. You may use it only to run your community and provide what you sold, in line with data protection law: do not export member lists, do not market to members outside Quelper without their consent, and do not sell or pass on their data. Delete what you copied when you no longer need it for that.
Creators outside Europe. If you are in a country outside the European Economic Area that the European Commission has not recognised as protecting personal data adequately, then for personal data of people in the EEA, the United Kingdom and Switzerland that you receive through Quelper, the standard contractual clauses for transfers between controllers (Commission Implementing Decision (EU) 2021/914, Module 1) form part of these terms, with you as data importer and Quelper LLC as data exporter. For these clauses: the optional docking clause (clause 7) and the optional wording in clause 11 are not used; the competent supervisory authority (clause 13) is the Spanish AEPD; the clauses are governed by Spanish law (clause 17), and disputes go to the courts of Madrid, Spain (clause 18). Annex I is completed by this section and by sections 2.5 and 2.6 of our Privacy Policy (the data, the people concerned, the purpose: running your community and providing what you sold; the transfer: continuous, by your access to Quelper). Annex II: you keep the data secure with measures suited to the risk — at least, only you and the people who help you run your community can see it, and you protect your accounts with a strong password and two-step sign-in where available. For data about people in the United Kingdom, the UK International Data Transfer Addendum to the EU standard contractual clauses (version B1.0, issued by the UK Information Commissioner) applies, with the parties, clauses and annex information set out here, and neither party may end it under its Table 4. For data about people in Switzerland, references to the GDPR include the Swiss Federal Act on Data Protection, and the Swiss Federal Data Protection and Information Commissioner is also a competent authority. If these clauses conflict with anything else in these terms, the clauses prevail.
We tell you by email about changes to these terms that affect you as a creator at least 15 days before they take effect, and longer if you need more time to adapt your offers. During that time you can end your contract with us. Changes do not apply to the past. You can accept a change earlier by publishing a new listing or plan, unless the change is about how much you earn.
You can stop selling at any time by unpublishing your listings and plans. Before you close a community with paying members, tell us at least 30 days in advance, so that members get the notice in section B3: members are refunded as in section B3 and lifetime package holders as in section B4, and buyers of your courses keep their access for the period in section B4. Your Stripe account stays yours; you close it with Stripe. After you leave, we keep order and payout records for tax and accounting (Privacy Policy, section 6), and you can ask for a copy of your content and your sales data.
Write to s.alekhin@quelper.com with any complaint about how Quelper treats you as a creator. We reply within 15 days.
A scout who invites a creator to Quelper earns a share of the fee Quelper keeps on that creator’s sales: from a fifteenth of the fee at level 1 to a third of it at level 5. The level rises with the number of invited creators who have actually sold something. It is paid out of Quelper’s fee, never out of the creator’s share, within 14 days after you ask, in the way section C4 describes for money paid by us; your scout dashboard shows what you have earned. This Part D replaces the separate Scout Program terms that were shown at quelper.com/scout_tos (last updated 15 January 2026); that page now points here.
We may change or end these programmes with at least 15 days’ notice. Commission already earned is still paid. We may withhold commission obtained by breaking these terms, for example by referring yourself or by spam — that commission and no other.
(Complete and return this form only if you wish to withdraw from the contract. For a service or a physical product from a creator, we receive it on the creator’s behalf.)
This is version terms@2026-10-22.2, dated 22 October 2026. It replaces terms@2026-10-22, of the same date, and changes only sections A17.3 and A17.7: a card marked “Quelper author” shows the photo of the specialist’s Quelper profile, we mark a card so only after asking its specialist, and no other photo can be added to a card. Nothing else changed. If you added a card under terms@2026-10-22, this change applies to your card as A17.11 says.
terms@2026-10-22 replaced terms@2026-10-07.2, the second wording of these terms dated 7 October 2026, and added the specialists map: section A17; in section A2, the paragraph “The specialists map”, and in point 2 of the Spanish section, the paragraph “El mapa de especialistas”; in section A3, the words “or by adding yourself to the specialists map”; in section A5, the last paragraph, on the “Report” button; in section A6, the sentences on the one automated step, which replace “We use no automated tools to decide about content or accounts.”; and in section A10, the last paragraph, on the order of cards and the example card. Nothing else changed. If you accepted terms@2026-10-07.2, it applies to you until the dates at the top of these terms — it is these terms without the passages just listed — and those passages apply to you once you add a card to the map.
terms@2026-10-07.2 replaced the first wording, terms@2026-10-07, and changed it as follows: a creator can invite a team, whose members work from their own accounts and act on the creator’s behalf, and you may not give your password to anyone (sections A3 and C6); and sections A2, A7, A10, B3, B6, C4 and C11, and points 2 and 4 of the Spanish section, are worded more briefly, without changing your rights or our obligations. If you accepted terms@2026-10-07, these changes and those above apply to you from the dates at the top of these terms, and until then that wording stays published at quelper.com/terms/2026-10-07.
Before that, the text shown at quelper.com/terms from 17 December 2025 to 6 October 2026 was version terms@2025-12-17; it was amended in June and October 2026 without a new date. Its last wording stays published at quelper.com/terms/2025-12-17 until 1 December 2026, while it still applies to accounts created before 7 October 2026. All of its wordings are kept; ask us for them.
Este apartado recoge en castellano la información principal de estas condiciones para los consumidores. Tiene el mismo valor que el texto en inglés; si difieren, se aplica la versión más favorable para ti (sección A16).
Quelper (quelper.com) es un servicio de Quelper LLC, sociedad de responsabilidad limitada constituida conforme a las leyes del Estado de Delaware (EE. UU.), inscrita en la División de Sociedades de Delaware con el número 10022353, y dirigida desde Madrid. Dirección postal: c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA (domicilio social en Delaware, en su agente registrado). Correo electrónico: s.alekhin@quelper.com; si tienes cuenta, también el chat de soporte de Quelper, que atiende una persona. Puedes escribirnos en español, inglés o ruso.
Los pagos los procesa Stripe. La cuenta de Stripe del creador liquida el pago con tarjeta cuando está fuera de Estados Unidos, Canadá, el Reino Unido, el Espacio Económico Europeo y Suiza, y en algunos otros casos; entonces en tu extracto aparece el nombre del creador. Eso no cambia con quién contratas.
El mapa de especialistas. Quelper ofrece además un mapa gratuito de especialistas que anuncian sus servicios (sección A17). Los acuerdos entre un cliente y un especialista encontrado en el mapa se celebran directamente entre ellos, fuera de Quelper; no se paga nada a través de Quelper y no se aplican la Parte B ni las garantías de B6 y B7.
Si eres consumidor, puedes desistir de un contrato celebrado en Quelper en un plazo de 14 días naturales, sin indicar el motivo.
Para desistir, comunícanoslo antes de que acaben los 14 días: por correo electrónico a s.alekhin@quelper.com, con tu nombre, el correo electrónico de tu cuenta y el contrato del que desistes, o con el formulario de abajo. Te devolvemos todo lo que pagaste por ese contrato, incluido el envío estándar (en un servicio que pediste empezar dentro de los 14 días, menos la parte ya prestada), en un plazo de 14 días desde tu comunicación, con la misma tarjeta y sin coste para ti; tu acceso termina y la membresía se cancela. En un producto físico podemos esperar a recibirlo o a que acredites que lo has enviado.
Quelper LLC (c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA) ofrece estas garantías además de tus derechos legales, que no quedan afectados, en todos los países donde se ofrece Quelper. Para usarlas, escríbenos a s.alekhin@quelper.com desde el correo electrónico de tu cuenta, o por el chat de soporte, e indica qué compraste. Te devolvemos el dinero en un plazo de 14 días desde tu petición, en la misma tarjeta.
Las propinas no son compras y no están cubiertas.
Lo que compras debe ajustarse a su descripción y funcionar como debe. Si no es así, avísanos (en un servicio o un producto físico, al creador o a nosotros): se reparará o, si es un producto físico, se sustituirá; si no es posible o no se hace en un plazo razonable, puedes obtener una rebaja del precio o resolver el contrato y recuperar tu dinero. Plazos: en cursos y archivos, faltas de conformidad que se manifiesten en los dos años siguientes a su entrega; en productos físicos, en los tres años siguientes a la entrega; en membresías y demás accesos continuos, mientras dure el acceso. La ley de tu país puede darte más.
El anuncio del creador describe el servicio, su fecha o cómo se acuerda, dónde se presta (en persona, por videollamada o mediante archivos que te entrega) y sus condiciones de cancelación. Esas condiciones se suman a tus derechos de los puntos 6 a 8 y no los reducen: «No refund after booking» significa solo que la política del creador no prevé reembolso cuando cancelas. Si el creador cancela o no se presenta, recibes el reembolso íntegro. Si el anuncio no muestra condiciones de cancelación, o dice «Ask the creator», puedes cancelar gratis hasta 24 horas antes del inicio. Una propina no da derecho a nada a cambio; si la enviaste por error, escríbenos en un plazo de 7 días y te la devolvemos.
Escríbenos a s.alekhin@quelper.com, por el chat de soporte o por correo postal a nuestra dirección. Confirmamos la recepción, te damos un número de referencia y respondemos en un plazo de 15 días. No estamos adheridos al Sistema Arbitral de Consumo ni a ningún otro sistema de resolución de litigios; si no resolvemos tu reclamación, te diremos por escrito si participaremos en uno. Puedes acudir a la oficina municipal de información al consumidor (OMIC) o a la autoridad de consumo de tu comunidad autónoma y, para reclamaciones transfronterizas en Europa, a la Red de Centros Europeos del Consumidor (ECC-Net). Estas condiciones se rigen por la ley española; como consumidor conservas la protección de las normas imperativas de consumo del país donde vives y puedes reclamar ante sus tribunales.
(Solo debe cumplimentar y enviar el presente formulario si desea desistir del contrato. Si se trata de un servicio o de un producto físico de un creador, lo recibimos en su nombre.)
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