Privacy Policy

Quelper LLC knows you care about how your personal information is used and shared, and we take your privacy seriously. This Privacy Policy outlines how we collect, use, and share your personally identifiable information ("Personal Information") through our website (www.quelper.com) and our services. Please read it carefully.

Remember that your use of Quelper is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Use.

This Privacy Policy includes additional notices that may apply to you if you are a California consumer. Please see the section further below titled "Additional Notices for California Residents" for more details.

What does this Privacy Policy cover?

This Privacy Policy details how we collect, receive, use, store, share, transfer and process your Personal Information. It also describes the choices you have regarding the use of your Personal Information, as well as your rights and how you execute these rights.

This Privacy Policy only applies to the processing of your Personal Information by Quelper as a data controller, meaning where we process your Personal Information for our purposes. This Privacy Policy does not apply to any processing of your Personal Information by Quelper as a data processor on behalf of a Creator. Creators will have their own privacy practices governing their use of Personal Information as outlined in their own terms of use and/or privacy policies.

Will Quelper ever change this Privacy Policy?

We’re constantly trying to improve our services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on our site, by sending you an email, and/or by some other means.

Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of Quelper, and you are still responsible for reading and understanding them.

What Information does Quelper collect?

We collect and process Personal Information about you when you interact with us and our services, as well as when you subscribe to any of our paid or unpaid services. This may include:

• Your first and last name;
• Your email address;
• Your phone number;
• Your payment details (including billing address, credit card details, where you make a purchase from us);
• Your location and/or mailing address;
• Your photograph;
• Your marketing preferences, including any consents you have given us;
• Information related to the browser or device you use to access our website (including your IP address);
• Any information we collect online from you and maintain in association with your account, such as your username and password;
• Your subscription status with Quelper publications;
• Public information about the social media accounts you associate with your Quelper account;
• Your direct message contents and metadata;
• Information from integrated third-party services that you choose to use on Quelper — for example, if you use Quelper to upload video content to YouTube, we collect account identifiers (including the email address associated with the account), video identifiers, and upload status information associated with the YouTube account you use to upload video content to YouTube; and
• Any other information you provide us when communicating with us.

We may also collect information about you when one of our users syncs their address book information with our app for contact syncing purposes. This information collection is strictly limited to email addresses and phone numbers, and any information collected in this manner is securely stored only as hashed values.

Finally, we also collect information on the use of our website via Cookies. Please see our Cookie Policy for more information, including how to manage your consent.

How does Quelper use your Personal Information?

We process this Personal Information for the following purposes:

• To establish and fulfill a contract with you, for example when you subscribe to a subscription Service. This may include verifying your identity, taking payments, communicating with you, providing customer service;
• As required by Quelper to enable our business and pursue our legitimate interests. In particular we use your Personal Information for the following purposes:
  • To provide services you have requested, and respond to any communications, comments or complaints you send us;
  • To monitor the use of our services and to help us monitor, improve and protect our services, content and website;
  • Allow you to create, maintain, customize and secure your account with us;
  • To personalize our services for you and provide recommendations;
  • To monitor any user accounts to prevent, investigate and/or report fraud, misrepresentation, terrorism, security incidents or crime in accordance with applicable law;
  • To invite you to take part in surveys or market research;
  • To facilitate contact syncing between users who opt in to our app’s contact syncing functionality;

Where our use of Personal Information is made pursuant to a balancing of our legitimate interests with your privacy interest, we will provide more information about our balancing analysis and process on request. Please send any such requests to s.alekhin@quelper.com.

Compliance with applicable laws and protection of Quelper’s legitimate business interests and legal rights, including but not limited to use in connection with legal claims, compliance, regulatory, investigative purposes (including disclosure of such information in connection with legal process or litigation).

In addition, we will send you, based on your consent (if required), direct marketing communication in relation to our relevant services, or other services provided by us, our affiliates and carefully selected partners. You can withdraw your consent at any time ("opt out"); see the section "What are your rights?" below.

How will Quelper share the Personal Information it receives?

We may share your Personal Information with third parties as described below:

• Affiliates: We may disclose your Personal Information to our subsidiaries and/or corporate affiliates for the purposes as described above.
• Creators: When you subscribe to a Creator’s publication, we provide them the information necessary (including your name and email address) to provide you their publication(s). Please note that Creators control their own publications; accordingly, when you interact with a Creator’s publication in a way that requires your personal information, including when commenting on a publication that you have not subscribed to, that personal information is provided directly to the Creator.
• Our Service Providers: We share your Personal Information with third-party service providers that provide services on our behalf; for example, we use Stripe (a third party payment provider) to receive and process your credit card transactions for us. Such third parties further include, but are not limited to, providers of: website hosting; maintenance services; email services; security services; content delivery networks; customer support operations and software services; traffic and usage analytics services; and cloud storage and computing services.
• Third-Party Data Controllers: We provide integrations with third-party services for you to use at your option. When we do, we only use the Personal Information we collect from the integrated third-party service for the purpose of providing the integration to you, and do not disclose that information except where required by law or as directed by the third-party service. For instance, you may use Quelper to upload content to YouTube, in which case the Google Privacy Policy governs how YouTube uses your Personal Information.
• Other users: If your user profile allows it, you may choose to populate certain user profile information, including, without limitation, your name, subscriptions, publications, location, and any image content. Any user profile information uploaded may be displayed to other users to facilitate user interaction within the services.
• Prospective sellers or buyers: We may share and/or transfer customer information in connection with the sale or merger of our business or assets.
• Government authorities: If mandated by law or if required for the legal protection of our legitimate interests.

Our key subprocessors

We rely on the following processors, who act on our behalf under data-processing agreements:

• Stripe — payment processing and Connect payouts (USA; Data Privacy Framework certified).
• Supabase — database, authentication, file storage and realtime messaging (EU region hosting).
• Vercel — application hosting and content delivery (USA).
• Sentry — application error monitoring (EU data region; personal data is scrubbed and session replay is disabled).
• OpenAI — we send listing and community metadata (e.g. titles and descriptions) to OpenAI to generate multilingual translations and search embeddings. This may include content you author. OpenAI processes this data on our behalf and, per our agreement, does not use it to train its models (USA).

In certain cases, we may anonymize your Personal Information in such a way that you can no longer be identified as an individual, and we reserve the right to use and share such anonymized information to trusted partners not specified here.

Where will we send your Personal Information?

Quelper is established in the US and uses service providers established both in the US and in other countries to process Personal Information as described in this Privacy Policy. As such, your Personal Information may be shared internationally.

Does Quelper participate in the Data Privacy Framework?

To facilitate the lawful import of Personal Information from the European Union, the United Kingdom, and the Swiss Confederation, Quelper participates in the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). To verify our participation, please consult the Data Privacy Framework List.

In the event of a dispute between you and us regarding our use of Personal Information under a DPF, we ask that you first raise the dispute with us directly at s.alekhin@quelper.com. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit TrustArc for more information or to file a complaint. These dispute resolution services are provided at no cost to you.

Is Personal Information about you secure?

Your account is protected by a password for your privacy and security. We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, failure of the services, or other factors may compromise the security of user information at any time.

Privacy and your direct messages

You can use Quelper to send direct messages to other Quelper users.Please note that, at this time, direct messages are not end-to-end encrypted, and are not a substitute for secure messaging services.Direct messaging contents are disclosed to their intended recipients. Recipients of direct messages may keep those messages even if you request their deletion.

We will only disclose direct message contents to people other than the intended recipients in very limited circumstances where allowed or required by law (e.g., in response to valid court orders). We may also use automated means to ensure the safety of direct messaging content, including scanning for spam, malicious content, and child abuse material.

Privacy and SMS Services

If you provide us with your phone number, we may use a third-party service provider to verify your phone number with an SMS text message. Information regarding this SMS verification is used only for verification purposes, and is not shared with third parties/affiliates for marketing/promotional purposes.

What are your rights?

Depending on applicable local laws, you may be entitled to ask Quelper for a copy of your Personal Information, to correct it, erase or restrict its processing, or to ask us to transfer some of this information to other organizations.

If you have any concerns about how we process your Personal Information, or would like to opt out of marketing, you can get in touch at s.alekhin@quelper.com.

You can access, edit, or delete some personal information by yourself

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us: name, password, email address, user profile information, including images you may have uploaded.

If you'd like to delete your account, you can do so from your account page. Where you have directed third-party services to provide Personal Information to us, you can direct those third-party service providers to stop providing us your Personal Information. For example, you can use your Google security settings page to revoke our access to information from your YouTube account.

How long will Quelper retain your data?

We keep your Personal Information only for as long as necessary for the purposes set out in this Policy, in line with the periods below. Where a longer period is required by law, or to handle a complaint or a potential legal claim, we may retain the relevant data for that longer period.

• Account & profile data — while your account is active. After you deactivate it or request deletion, we remove or anonymize it, subject to the legal retention periods below.
• Security & login logs (including IP address) — 90 days, after which they are automatically deleted.
• Payment & transaction records — for as long as required by applicable tax and accounting law (typically up to 10 years).
• Direct messages — while your account is active.
• Marketing consent records — until you withdraw consent, plus a short period to evidence compliance.
• Search & usage analytics — up to 24 months.

Automated individual decision-making, including profiling

We may use the information we collect to profile you in order to suggest content on our platform that is relevant to your interests. We also use automated systems to help flag content that may violate our Content Guidelines or our Terms of Use. At this time, no final content moderation decisions are made without human review of any automated decisions.

Additional Notices for California Residents

Under the California Consumer Privacy Act (CCPA), California residents have certain rights regarding their personal information.

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. (Note: Quelper does not sell personal information as defined by traditional standards, but we share data for analytics which may be considered a "sale" under CCPA).
• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us at s.alekhin@quelper.com.